Frequently Asked Questions

How does the GPS tracking system work?

The tracking device installed in your vehicle (or asset or on your person) recieves  positional information from the GPS satellites.(Global Positioning System). This data is then sent via mobie internet to our server where it is processed and over-layed onto a map. This allows you to see exactly where your vehicle/asset is in real time, as well as any previous positions and tracks.

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I want to track one unit to test your system, is this possible?

Yes, you can either purchase a tracking device from us or contact us for a free trial. Once installed and/or activated we will create you an account and you will receive a unique user name and password to log-in to our system to view your vehicle or asset.


What happens with information about my location?

Any data associated with your tracking devices is held on our secure servers. It is only accessible by using your unique user name and password.


For how long do you store my tracking information?

By default we store all information for 90 days. This can be extended to suit individual clients needs.


I have my own GPS tracking device. Can I use it with your GPS tracking site?

Yes, if you have compatible tracking devices you can use them with the System22 platform to track your vehicles or assets. We can help with any set up and programming issues. Have a look at our supported devices list for more information.


I am in a contract with another tracking company, can I still use your system?

In a word, yes! However every customer is different, as is every lease agreement. In nearly every situation though we can come to a compromise that suits everyone involved.


How often is data transferred to your GPS tracking site?

This is dependent on the tracking device and how it is configured for use. As a rule a device fitted to an asset (eg portable building) will report to our servers once a day. Tracking devices installed into vehicles will update their position and speed every 60 seconds.


Will your system work anywhere in the world?

We use Google maps by default, so if you can find your location on Google then you will be able to use our system. We also have other maps available. Open Street, Microsoft Virtual Earth, Yahoo India etc. The other requirement is a valid sim card and cellular coverage for mobile internet. We can supply sim cards that work in over 160 countries.


What should I do, if I haven't found the answer to my question here?

We’re always happy to help with any questions you may have. Please contact us by email giving as much information as you can regarding your specific requirements.